Customer Care Doesn’t Care!

Each and everyday, we associate with different people in different angles of life. And most are the times we expect the best treatment!

Especially when you’re new to an institution, company, hotel or even the hospital.
The first people we always run to are those at the customer care desk.
We expect them to be polite and ready to help but this isn’t the  case always.
I’ve had a couple of bad days with the customer care.
There’s this time I wanted to close an account with a certain bank somewhere in Nairobi town. I walked into the banking hall and I was directed to the customer care desk for assistance. I asked for the process to follow up and close the account and I was handed a document to fill in.
I couldn’t fill the form, well apart from my name and date since I don’t recognize with financial terms.
Not being familiar with financial terms, I asked almost everything, but the lady didn’t seem to be very happy with me asking for assistance. I mean it’s your work, why can’t you kindly help out?
She gave me bad eyes and siezed me as if I was a retard, she kept on exclaiming “Gosh” and in my mind am like “What the hell”
I mean if it wasn’t for the customers, she would have been unemployed, so why wouldn’t she serve me politely?
Is it cause am small? Or was it cause I was closing the account? Or do I look broke not to be served like the rest?
Well I let her slide with that one, but I wouldn’t like to see that happen day in day out in our society. We should share the bad experiences we get so as to make others cautious of how they treat others.
It’s not like I couldn’t cause drama and scream at her or give her bad eyes, but I really wonder which College or University she went to. Cause am sure she did a related course, and I bet she wasn’t taught to “Gosh!” at clients!
Another incident happened whereby I lost my Identification Card for the second time. Oh yeah! I know you’re thinking “Gosh she’s careless!” No, am not, the first one I was robbed and the second one I happened to misplace it, well I can’t remember where.
So I went to Huduma Center, queued for the longest time possible since I wanted to use my ID to handle a couple of things, and I also heard it’s a crime to be 18 years and above without an ID.
When it was my turn, I went to the desk where I was to be served, but there’s this lady who wasn’t in my moods, she looked at me and asked, “Why are you here?”, Innocently I replied, “It’s my turn,” Well I wasn’t so kind this time due to the previous experience.
The woman started yapping saying there’s no empty desk bla bla bla, so I stood aside, and when a certain gentleman finished serving another person, I went next. The lady wouldn’t just mind her own business, she still snooped to see what I had come for. She looked at the gentleman who had taken the police abstract form and asked for it.
Then she looked at me and asked, “When did you last apply for an ID?”
“October,” I replied, she got rude and told me I couldn’t get an ID untill 3 months were over, I looked at her with disbelief, wondering what was wrong with her.
The gentleman noticed I wasn’t pleased by her treatment and explained why I coudn’t get a replacement of my ID.
I was shocked and couldn’t understand what ‘Huduma kwa wote’ meant, I mean, that’s their slogan, service to all.
I was so mad, I spoke about it for days and complained alot, I planed on how I would get revenge but seems like I can’t get rude. I had also planed on how I would go scream at the other lady who “goshed” me alot but when I got there I was calm and couldn’t do a thing.
Well I do understand customer care employees don’t get the best treatment at times, but hello! That’s your work, you have to be calm, reserved, smile all the time even when you’re not in the moods, treat everyone equally and do your work accordingly.
I have studied PR, so yes I deal with alot of rude people but hardly do I get rude, I control my anger issues and act fine even when a client is a pain in the throat. If I scream at them, I might get fired, but if they shout at me, I have nothing to lose, since nothing’s personal, am not mixing work and my personal life.
So dear customer care employees, be nice, it doesn’t cost a thing! Treat everyone equally, I mean, even when it’s a young, small person, they still deserve that respect you give others!
Am so sure those ladies wouldn’t treat a CEO somewhere the way they treated me.
Gender biaseness is another thing, just because  am female doesn’t mean am in competition with you, I just came to get served and mind my own business!
Females tend to give other females bad treatment and services, simply because they’re scared they’ll get better than them!
Ladies, we’re better than that! It’s not always about competition!
Think beyond that competition and do your work as expected!
I just wish everyone would treat everyone equally without discrimination but showing them love!

Life’s too short to be all about the competition!


3 thoughts on “Customer Care Doesn’t Care!

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